Sharif Molla
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Technical Support • Help Desk • Networking • Troubleshooting
About Me
I’m an IT Support Specialist with hands-on experience in technical support, help desk, Windows troubleshooting, computer networking, end-user support, and day-to-day IT operations. I focus on logical diagnosis, clear communication, and practical, reliable solutions.
Career Focus: IT Support • Technical Support • Help Desk • Desktop Support • Network Support • Remote IT Support
Core Skills
• IT Support & Help Desk
• Desktop & End-User Support
• Windows Troubleshooting
• Computer Networking
• Network Troubleshooting
• Hardware & Software Support
• Remote Technical Support
• Software Installation & System Configuration
Experience
IT Support & System Officer — Khulna Medical College Hospital
Jan 2024 – Present | Khulna, Bangladesh
Supporting day-to-day IT operations, end users, healthcare information systems, hardware and software troubleshooting, network and connectivity issues, and MIS-based operational support.
Networking Project Executive Officer — Optical Fiber Installation
Oct 2022 – Sep 2023 | Dhaka & Khulna Region, Bangladesh
Supported optical fiber installation and network deployment projects, including connectivity testing, troubleshooting, field coordination, and deployment support across project locations.
IT Specialist & Technical Support — Gazi Medical College & Hospital
Jan 2020 – Sep 2022 | Khulna, Bangladesh
Provided hands-on technical support, Windows troubleshooting, hardware and software maintenance, end-user support, and network troubleshooting in a healthcare environment.
SHARIF METHOD — Troubleshooting Case Studies
Real Problem → Logical Diagnosis → Practical Solution
SHARIF METHOD #002 — Wi-Fi Connected, But No Internet
A practical troubleshooting case focused on identifying whether the issue is caused by the local device, IP configuration, gateway, upstream internet connectivity, or DNS.
SHARIF METHOD #003 — One PC Has No Internet, But Everything Else Works
A practical endpoint troubleshooting case showing how to isolate the affected PC instead of restarting or troubleshooting the entire network. The diagnostic path follows: PC → IP → Gateway → Internet → DNS.
Certifications & Learning
• AWS Cloud Technical Essentials
• Linux System Administration Fundamentals
• Cisco Networking / CCNA Learning
• Windows & IT Support Troubleshooting
• Computer Networking & Network Support
Contact
Sharif Molla
IT Support Specialist
Open to opportunities in IT Support, Technical Support, Help Desk, Desktop Support, Network Support, and Remote IT Support.
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