Sharif Molla | IT Support & System Specialist 

Remote IT Support, Windows, Wi-Fi, Email, Printer, Software Troubleshooting

Core Skills 

• IT Support & Help Desk

• Windows & Desktop Troubleshooting

• Network & Wi-Fi Troubleshooting

•  Hardware & Software Support

• Email & Microsoft 365 Support

• Printer & Peripheral Support

• Remote Technical Support

• Software Installation & System Configuration

Experience 

IT Support & System Officer — Khulna Medical College Hospital
Jan 2024 – Present | Khulna, Bangladesh

Supporting day-to-day IT operations, end users, healthcare information systems, hardware and software troubleshooting, network and connectivity issues, and MIS-based operational support.

Networking Project Executive Officer — Optical Fiber Installation
Oct 2022 – Sep 2023 | Dhaka & Khulna Region, Bangladesh

Supported optical fiber installation and network deployment projects, including connectivity testing, troubleshooting, field coordination, and deployment support across project locations.

IT Specialist & Technical Support — Gazi Medical College & Hospital
Jan 2020 – Sep 2022 | Khulna, Bangladesh

Provided hands-on technical support, Windows troubleshooting, hardware and software maintenance, end-user support, and network troubleshooting in a healthcare environment.

SHARIF METHOD — Troubleshooting Case Studies 

Real Problem → Logical Diagnosis → Practical Solution 

SHARIF METHOD #001 Windows PC Running Slow

Troubleshot startup apps, resource usage, background processes, and updates to restore a stable, responsive system. Tools: Windows, Task Manager, System Diagnostics. 

SHARIF METHOD #002 — Wi-Fi Connected, But No Internet

A practical troubleshooting case focused on identifying whether the issue is caused by the local device, IP configuration, gateway, upstream internet connectivity, or DNS.

SHARIF METHOD #003 — One PC Has No Internet, But Everything Else Works 

A practical endpoint troubleshooting case showing how to isolate the affected PC instead of restarting or troubleshooting the entire network. The diagnostic path follows: PC → IP → Gateway → Internet → DNS. 

Certifications & Learning 

• AWS Cloud Technical Essentials

• Linux System Administration Fundamentals

• Cisco Networking / CCNA Learning

• Windows & IT Support Troubleshooting

• Computer Networking & Network Support