MY RESUME
Problem:
Wi-Fi was connected, but the internet was not working.
Diagnosis:
Checked the device, IP configuration, default gateway, internet connectivity, and DNS step by step.
Approach:
Used a logical troubleshooting path to isolate the actual cause instead of restarting everything randomly.
Outcome:
Identified the likely failure point and restored connectivity using a structured troubleshooting method.
Problem:
The internet was working normally, but one Windows PC had no internet access while other devices remained online.
Diagnosis:
Checked the affected PC layer by layer — IP configuration, gateway connectivity, external internet access, and DNS resolution.
Approach:
Used a logical troubleshooting path instead of restarting the entire network.
Outcome:
Isolated the problem to the affected device and identified where the connection path was breaking.
Explore My GitHub Projects — Hands-on IT Support, Troubleshooting, Data Analytics, And Practical Documentation.
CASE STUDY — SUPPORT TICKET ANALYTICS
Challenge: Turn raw support ticket data into clear, useful insights for IT support operations.
Solution: Analyzed ticket patterns, issue categories, priorities, and support trends to identify recurring problems and improvement opportunities.
Result: Created a structured analytics view that makes support performance easier to understand and helps support better, data-driven decisions.
LET’S WORK TOGETHER
Available for Remote IT Support, Technical Support, Help Desk & Networking opportunities.